Share this Job

Lead UX Content Designer, Consumer - US Remote

Date:  Jun 26, 2022

Waltham, MA, US, 02451

Company:  Vista

Who we are:

Vista is in the midst of an ambitious transformation to become the expert design and marketing partner for small businesses. Vista's UX + Design team creates customer experiences that deliver on this promise. We imagine the future, make the possibilities real, instill confidence and pride, and inspire small businesses to bring their unique visions to life.


The Consumer Design team at Vista is a multidisciplinary collective of experts who are all focused on providing the best consumer experience. We invent, create and improve the process of designing and sharing products for celebrating important events like weddings, anniversaries, birthdays and holidays. As a Content Designer, you'll partner with UX and UI designers, UX researchers, product managers and engineers to build intuitive experiences stemming from the existing consumer experience, and explore innovative new ways to help people celebrate and remember landmark life events through design.


What we value:

  • Cross-functional collaboration
  • Delivering unparalleled value and benefit to our customers while delivering on business goals
  • Thinking about to entire customer journey—across every touch point
  • Being curious and thinking broadly about the possibilities before narrowing on a solution 
  • Being data-inspired and running smart experiments
  • Being creatively bold


What you'll do:

In your day-to-day, you’ll: 

●    Observe the current user experience to understand where customers need help 

●    Map user flows, interaction patterns, design specifications, wireframes and mental models

●    Advocate for using high-frequency, plain language to build conversational experiences and intuitive interfaces

●    Understand and define how Vista’s tone changes across different interactions

●    Identify opportunities to improve language consistency across end-to-end experiences

●    Collaborate with product designers, product managers, researchers and engineers

●    Contribute constructively to design reviews

●    Define language concepts across various contexts, including our Design System components and patterns

●    Work on multiple projects at a time, using strong communication skills to manage expectations effectively 


What you bring:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you.

  • 6-8+ years experience in content design, content strategy, or a related field (agency and/or in-house) for a tech/retail/consumer brand
  • Proven ability in developing large-scale, high-quality, content experiences 
  • Ability to balance quality standards with MVP (minimal viable product) testing strategies 
  • Background in producing data-informed, measurable content that considers customer insights and test findings
  • Aptitude for building strong relationships with design, creative, technical and business partners 
  • Expertise with English grammar, style, diction and structure
  • Excellent spoken and written English
  • A strong portfolio demonstrating how you approach design problems


Nice to have:

  • An understanding of other languages and the typical challenges of localizing content from English
  • A passion for learning about and advocating for inclusive language 
  • A passion for learning how to improve web accessibility
  • Experience working with globally distributed teams, and/or in highly matrixed organizations
  • Familiarity with working in Figma


Why you'll love working here: 

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.


Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.


Remote-first culture: 

In 2021, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.


About us: 

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world.  For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love.  Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.


Equal opportunity employer: 

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.


Nearest Major Market: Waltham
Nearest Secondary Market: Boston

Job Segment: User Experience, Graphic Design, Merchandising, Work from Home, Technology, Creative, Retail, Contract