UK Customer CARE Specialist

Job Purpose: 

Are you passionate about interacting directly with customers and helping to resolve their issues?
As a CARE Representative, you will handle customer service inquiries regarding products,
services, and site navigation professionally and efficiently. The selected candidate will follow established guidelines to support our commitment to providing world-class service.

Your role will include:

 • Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
• Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
• Using appropriate systems and available resources as necessary to assist in responding to each request
• Supporting and providing information to all internal and external customers in a professional and courteous manner
• Participating in cross-functional communications and meetings to support the team/domain/center
• Performing additional responsibilities as required

In return you will bring:

 • Undergraduate degree in Marketing or Business Administration preferred • Strong command of the English
• At least one (1) year of customer service experience
• Previous experience in a multi-channel customer service environment preferred
• The ability to provide excellent customer service while multi-tasking
• Experience with graphic design and/or photo imaging design software a plus

Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.

WHY YOU'LL LOVE WORKING HERE: 
There is a lot to love about working at Vista. We are an award winning Remote-First (https://careers.vista.com/remote-first/) company. We’re an inclusive community (https://careers.vista.com/life-at-vista/). We’re growing (https://vista.com/) (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors (https://careers.vista.com/how-we-hire/) which exemplify the behavioral attributes that make us a culturally strong and high-performing team. 

ABOUT US: 
Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION:
Vista exists to help our customers live their dreams. Each dream is unique – and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. 

EQUAL OPPORTUNITY EMPLOYER: 
Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.