Specialist, VCS CARE - German Speaker

The Vistaprint Corporate Solutions CARE team is a dedicated group of specialists whose primary focus is to provide exceptional customer service to our multiple customer segments across several offerings (for example, ProShop, ProAdvantage, or Custom Quotes) with an objective to maximize customer satisfaction and spend. The specialists are empowered to deviate from our standard procedures if necessary and go above and beyond in order to solve customer challenges. The specialists also have a deeper understanding of how different cultures may affect a customer's outlook, which helps them to build rapport and further enhance the customer experience.

Your role will include:

• Supporting customers by simply making it right for them

• Sharing benefits of doing business with Vistaprint Corporate, as well as more broadly with other business units of Cimpress, and getting the right customers onboard

• The ability to recognize buying signals and capitalize on it

• Proofreading documents for customers to ensure they are error-free

• Troubleshooting technical and promotional challenges within the Retail applications and in-Store interfaces.

• Navigating and leveraging Vistaprint Corporate Solutions tools (Customer Relationship Management, Remediation tools) to provide the adequate level of service to different customers

• Educating our customers on how to use the products and services we offer to market and grow their businesses.

• Helping customers to create a consistent branding for their businesses

• Being highly competent in managing multiple tasks and changing priorities efficiently and effectively

• Identifying and reporting trending issues experienced by customers and agents

In return, you will bring:

• An aptitude for resolving customer issues while balancing the needs of the customers with the needs of the company

• Display a willingness to learn through openness to feedback and development

• Excellent team player with a positive attitude

• Excellent verbal and written communication skills

• Proven ability to quickly learn and adapt to new tools and processes

• A high degree of empathy with proven ability to actively listen to customers

• Proven ability to build rapport with and maintain a conversation with our customers

• Having a keen eye for attention to detail and reporting potential issues that may impact a customer experience

• The ability to work within "gray" areas (e.g., knowing when to engage a customer in conversation vs. when to be more transactional and when to escalate, etc.)

• Flexible to work any assigned shift.

Additional requirements:

• Must have received Performing or High Performing in your last Review

• Must be employed to the company for at least 6 months

• Should not be on any form of written warning or Performance Improvement Plan