Specialist, Customer CARE UK

Are you passionate about interacting directly with customers and helping to resolve their issues?
As a CARE Representative, you will handle customer service inquiries regarding products,
services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service

Your role will include:
• Answering all customer inquiries through various channels (telephone, chat, email
and any additional channels as developed) in a courteous and professional manner
• Performing accurate diagnosis of inquiries and provide appropriate
solutions/responses based on defined procedures
• Using appropriate systems and available resources as necessary to assist in
responding to each request
• Supporting and providing information to all internal and external customers in a
professional and courteous manner
• Participating in cross-functional communications and meetings to support the
team/domain/center
• Performing additional responsibilities as required

In return you will bring:
• Undergraduate degree in Marketing or Business Administration preferred
• Strong command of the English
• At least one (1) year of customer service experience
• Previous experience in a multi-channel customer service environment preferred
• The ability to provide excellent customer service while multi-tasking
• Experience with graphic design and/or photo imaging design software a plus
Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced
and dynamic organization.