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Service Desk Lead

Date:  Jun 21, 2022

Tunis, TN, 1053

Company:  Vista

Who We Are?


Vista is the industry leader in personalized physical and digital products. We empower over 17 million global customers to make an impression – and we're fueled by forward-thinking and innovative technology. We encourage our engineers to think like owners – to continue to act small as we grow. Every team builds their own roadmaps and chooses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level, while still feeling small and nimble.


Why join the Service Desk team?

Service Desk is a talented global team providing 1st level employee technology support through chats, email, video, and how-to articles. You will be focused on providing an excellent customer experience on company-supported computer applications and platforms. No matter where you are in your career, we will give you the support you need to continue growing as you work with fellow administrators.


What You Will Do:

  • Managing quality assurance
  • Managing day to day activities, analyzing statistics and KPIs
  • Lead, coach, inspire, support and motivate team members, and always strive to improve best practice
  • Hiring, training and supervising new employees and tracking and measuring staff performance.
  • Makes sure standard operating procedure are followed and update them or create new ones if necessary

Your Qualifications:

At Cimpress, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • 1+ year of experience in an operational and support environment.
  • Good verbal and written communications skills across all levels (including good presentation preparation and delivery skills)
  • Good leadership skills, including effective time management, prioritization and delegation, are required.
  • Good problem-solving skills, able to identify and structure issues and run accurate analyses
  • Knowledge/experience in IT technical environment is required


Nice to have:

  • Strong interpersonal and communication skills
  • Ability to prioritize work, work well independently and work well with others in a team environment
  • Interest in applying Technology for process automation


Why You'll Love Working Here:


Being at Vista means that you don't see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.


We're Remote-First:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands, and Switzerland

Job Segment: Service Desk, QA, Quality Assurance, Work from Home, Customer Service, Quality, Technology, Contract