Senior Operations Specialist

PPAG is the one of the fastest growing product categories within Vista, growing presence in Canada, US, Europe, Australia, New Zealand, and India.

Within PPAG you’ll have the job of your life working with our shared vision of being the expert marketing and design partner for small businesses. We welcome top performers with a natural customer centric mindset that enjoys making our business scalation worldwide happen.

Your role will involve:

• Managing the operational relationship with our third-party plants and our own plants, worldwide (US, Canada, Europe, Australia, New Zealand)
• Monitor the operational health of the orders placed by the customers, which includes lateness, orders rejections, customer complaints and production capacity usage.
• Be an active mind improving the operational process from Customers to third party plants and our own plants, defining operational guidelines.
• Generate weekly reports account for major achievements and misses in the operational space
• Define and improve metrics that allow to better monitor the health of our operations and partners
• Meet regularly with our partners (third party plant) to review and improve operational metrics and co-create solutions that improve the metrics.
• Participate in the identification of the required tech tooling, and define its evolution, that supports the operational processes.

In return you will bring:

• Bringing in new ideas, with diverse perspectives, while keeping strong analytical thinking with thoroughness, attention to detail and ability to learn fast.
• Self-starter mindset, not-scared-to-fail attitude. Big thinking, ‘can do’ attitude, perseverance to conquer milestones, risk taker.
• Prior experience in the order management operational space. Experience in the ‘Customization of Products’ industry is most welcome.
• Proven senior relationship management experience, with excellent communication, organization, and teamwork skills.
• An empathetic, inclusive, and curious attitude that sees opportunity in diversity
• Fluent written and spoken English