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Salesforce Senior Specialist

Date:  Jan 9, 2023
Location: 

Tunis, TN, 1053

Company:  Vista

Who We Are :

Vista Corporate Solutions provides exciting career opportunities in a fast-moving, entrepreneurial environment that is simplifying how companies distribute brand-consistent materials. As a start-up business unit of Cimpress, we continuously test ideas and make data-driven decisions to deliver a peerless ecommerce solution for our corporate customers. Our talented team of dedicated professionals is revolutionizing the custom print industry with our innovative ProShop platform – a custom branded storefront that empowers organizations to quickly and easily create, customize, and order any print or promotional product while maintaining brand control. Learn more about how you can contribute to our dynamic, growing company at Vista Corporate.com. 

 

What You Will Do :

The Salesforce Senior Specialist will be responsible for managing the day-to-day operations of our Salesforce and Salesforce Service Cloud instance, including report building, workflow management, system triage, and development requests.  Reporting into the Sales Strategy and Operations team, the Salesforce Senior Specialist will work with various teams to execute on data and process tasks to support sales and service processes and the customer experience.  Salesforce Senior Specialist will work closely with the business to understand current operational limitations or needs, and partner with the Salesforce Administrator to build efficiencies and solutions.

 

Responsibilities :

  • Facilitate the development, scalability, and management of our Salesforce architecture to support the ongoing needs of the growing Sales, Marketing, and Customer Service teams.
  • Partner with Sales Strategy team to understand reporting needs and limitations, and provide support on building or improving reports and dashboards to best support business needs (sales and customer service)
  • Work with various stakeholders to understand and interpret new business asks.  Scope projects, identify trade-offs, and build best-in-class solutions.
  • Iterate on existing workflows; automate existing processes where possible.
  • Partner with Salesforce Administrator to manage existing integrations with internal systems and 3rd party tooling.
  • Continuously monitor processes and workflows to ensure sales processes and customer flows are working as intended.
  • Quickly assess and resolve any process issues. Work with the team to identify route cause and prevent future outages.
  • Conduct recurring system audits; manage standard Salesforce system upgrade procedures.
  • Assist with ad hoc administrative tasks including system updates, record reassignments, and ticket triage.

 

Your Qualifications :

  • Certified Salesforce Administrator with 1-2 years’ experience working with growing sales and marketing organizations.
  • Experience managing and executing in the Salesforce platform; Sales Cloud preferred.
  • Understanding of HTML, APEX, SQL, and other programming languages as well as Salesforce data APIs preferred.
  • Ability to work with various stakeholders; proven ability to develop well-rounded proposals based on complex asks.
  • Ability to work in Agile/Scrum and fast-paced environment

 

Why You'll Love Working Here :

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.

 

We're Remote-First :

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

 

About Us :

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

 

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.


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