Operations Support Engineer

OUR TEAM
At Vista Corporate Solutions (VCS), we are passionate about empowering medium-sized businesses to succeed with access to marketing services and the ability to customize thousands of products. VCS develops cutting-edge solutions and curates a robust product catalog to meet the needs of corporate customers looking for an easy way to engage with their employees or customers, or to produce customizable products for sale, gift, or promotion. As part of Cimpress, a $2B corporation, VCS leads go-to-market innovation across an evolving portfolio of offerings from print to digital solutions. VCS offers a global, fast-paced, entrepreneurial work environment and we thrive on providing opportunities for exploration, collaboration, and professional growth. 

Are you the perfect blend of technical skills and customer orientation? Do you want to be part of the next generation of Online Enterprises? We are currently looking for a Support Engineer to join our multi-national development team. Read on!

The Operations Support Engineer will help our Dev team to serve the clients and support our shared-service centers around the world by providing expert tool support, troubleshooting, and resolving system and partner integration problems. The Operations Support Engineer will be a trusted advisor to the Customer Support team on tool and process improvement opportunities. 

WHAT YOU WILL DO
-  Resolving problems (often requiring strong API troubleshooting skills), determining root cause and business impact, proposing long-term prevention, and reporting on those activities.

-  Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the team.

-  Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams.

-  Escalate issues to develop and track problems through to resolution using both manual and automated tracking systems.

-  Contribute to the knowledge of the team through training and knowledge base development.

-  Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.

YOUR QUALIFICATIONS
At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

Educated at a Degree level in Computer Science (or equivalent) preferred, a fluent level of English is a must.

-  Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems.

-  Good judgment and ability to manage problems outside of one’s area of expertise.

-  Willingness to resolve repetitive problems while figuring out systematic handling and prevention.

-  Ability to manage multiple concurrent tasks effectively, prioritize rapidly and accurately, and understand tradeoffs.

-  Familiarity with at least one other language, preferably more: .Net, Java, C#...

-  Experience with writing SQL queries and understanding database structure.

-  Excellent communication, or organization, and teamwork skills are required

WHY YOU'LL LOVE WORKING HERE
There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team. 

ABOUT US
VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. 

EQUAL OPPORTUNITY EMPLOYER
VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.