Lead Software Engineer- Tunisia Remote

Our Team

The Care Tech team is at the forefront of defining the next-generation customer suppor experience. We build the core technology that powers our global call centers, ensuring ever interaction is seamless, intelligent, and efficient. We:

• Develop and maintain high-scale integrations with Amazon Connect and Salesforce to unify the agent and customer experience.

• Leverage AI-based Chat and AI-based Voice to automate complex workflows and provide instant resolutions.

• Optimize inbound and outbound telephony infrastructure to ensure crystal-clear communication and reliable connectivity.

• Collaborate across domains to turn raw support data into actionable insights that improve our products.

What You Will Do

• Lead End-to-End Projects: Take full ownership of the project lifecycle, from architectural design and initial discovery to deployment and production monitoring.

• Stakeholder Collaboration: Act as the primary technical point of contact for Product Managers and cross-functional teams to translate business requirements into scalable technical solutions.

• Build for Resilience: Design and develop services end-to-end using TypeScript and Node.js on AWS. Our team owns the entire solution—if you build it, you run it.

• Drive Technical Excellence: Lead design discussions, perform deep-dive code reviews, and ensure our CI/CD pipelines and DevOps practices are industry-leading.

• Mentor and Grow: Foster a culture of technical growth by mentoring senior and mid-level engineers through pair programming and architectural guidance.

• Innovate in Care Tech: Explore and implement emerging technologies in AI-driven voice and chat to keep our call center technology at the cutting edge.

Your Qualifications

At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities. 

• Proven Leadership: 7+ years of experience in software development, with significant experience currently or previously operating as a Lead Software Engineer.

• Technical Mastery: Deep expertise in designing, building, and deploying high-performance, full-stack, scalable APIs using TypeScript and Node.js.

• Cloud & Infrastructure: Extensive experience working with AWS services and building Infrastructure as Code (IaC) to support production-grade environments.

• Domain Expertise: Hands-on experience with Amazon Connect (Contact Flows, Lex)

• Delivery & DevOps: Strong track record of implementing CI/CD best practices and managing the full software delivery lifecycle.

• Education & Communication: Bachelor’s degree in Computer Engineering (or equivalent) and professional fluency in English with excellent communication skills.

• Self-Motivated: A proactive problem-solver who thrives in an environment with high autonomy and complex stakeholder landscapes.

Nice to Have

• Salesforce (APIs, Lightning, or Service Cloud).

• AI & Automation: Experience implementing AI-based voice or chat solutions and integrating LLMs into customer service workflows.

• Infrastructure & Deployment: Familiarity with serverless architectures (AWS Lambda) as well as containerised deployments (Docker/Kubernetes).

• Collaborative & Growth-Oriented: A partner who thrives in cross-cultural teams and actively seeks feedback to drive continuous improvement.

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team. 

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. 

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

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