Our Team

As a Design Advisor on our specialized team, you will partner with customers to transform their ideas into impactful visual solutions. Whether creating custom designs from scratch, developing original creative concepts, or enhancing existing artwork and Vista templates, you'll combine creativity, design expertise, and customer collaboration to deliver exceptional results tailored to each customer's goals.

This is a highly collaborative, customer-facing design role. You will lead scheduled design consultations with customers over video calls, and phone, using screen sharing to present your work, explain your creative decisions, gather feedback in real time, and collaboratively bring ideas to life.

You will create custom designs from scratch, resolve sophisticated design requests, and support other design teams through both written and verbal communication. Success in this role requires confidence in communicating with customers, presenting creative concepts, and guiding them through design decisions while delivering an outstanding customer experience.

You'll provide a high-quality customer experience across multiple channels, including video consultations, conference calls, phone, email, while consistently meeting our service standards and internal documentation.

In addition, you will collaborate with colleagues across our global teams to support different markets whenever needed.

What You Will Do

As a Design Advisor at Vista, you'll do more than create great designs; you'll partner directly with customers to bring their vision to life. This role uniquely combines creative expertise with customer consultation, requiring excellent communication, presentation, and relationship-building skills.

Success in this role requires you to feel comfortable leading customer conversations in English, presenting your work during live video consultations, explaining your creative decisions, responding to feedback in real time, and confidently guiding customers toward the best design solutions.

Here's how you'll make an impact:

• Lead Live Design Consultations: Facilitate scheduled video consultations and conference calls with customers, confidently presenting your work through screen sharing, explaining your design choices, gathering live feedback, and collaborating to achieve the best possible outcome.

• Transform Ideas into Design: Create high-quality, customer-focused visual solutions tailored to each brand's unique identity and business goals, translating customer ideas into impactful creative work.

• Act as a Creative Advisor: Build trust with customers by understanding their goals, recommending design solutions, and guiding them through creative decisions with professionalism and confidence.

• Present & Influence: Clearly communicate design rationale, present concepts in an engaging and structured way, recommend layout improvements, and educate customers on design best practices and Vista's product solutions.

• Solve Creative Challenges: Interpret customer briefs, research business needs, and deliver polished designs that balance creativity, usability, and commercial objectives while adapting quickly to customer feedback during live sessions.

• Deliver an Exceptional Customer Experience: Create positive, engaging interactions across video calls, conference calls, phone, email, chat, messaging, and support tickets, ensuring every customer feels heard, supported, and confident throughout their design journey.

• Collaborate Globally: Partner with a diverse global community of designers to share knowledge, participate in design reviews, provide constructive feedback, and support colleagues across multiple markets.

• Embrace Emerging Tools: Continuously expand your expertise in Vista's products, design technologies, and AI-powered creative workflows to deliver innovative solutions and continuously improve the customer experience.

What Success Looks Like

You'll thrive in this role if you:

• Enjoy interacting directly with customers and building strong relationships.

• Are confident in leading video calls, conference calls, and screen-sharing sessions in English.

• Can present and explain your creative decisions clearly and professionally.

• Feel comfortable receiving and incorporating live customer feedback into your designs.

• Balance creativity with customer needs and business objectives.

• Deliver outstanding design quality while providing an exceptional customer experience.

• Enjoy collaborating with teammates across global markets and learning from diverse perspectives.

Your Qualifications

At Vista, we value diverse perspectives, creativity, and a passion for helping customers succeed. If you're excited about this role but don't meet every qualification, we still encourage you to apply. You may be the right fit for this role or another opportunity with us.

We're looking for someone who brings:

● Graphic Design Education: A degree, diploma, or formal education in Graphic Design, Visual Communication, Fine Arts, or a related creative field. Equivalent professional experience combined with an outstanding portfolio demonstrating strong design fundamentals may also be considered.

● Design Experience: At least 1 year of professional graphic design experience, with a strong portfolio showcasing expertise in design fundamentals, typography, layout, composition, branding, and visual storytelling.

● Technical Proficiency: Hands-on mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign) and confidence using modern design tools and workflows.

● Creative Problem-Solving Skills: Ability to analyze customer briefs, understand business objectives, interpret feedback, and translate ideas into effective creative design solutions.

● Customer-Facing Experience: Experience in a customer-facing role, with a proven ability to build rapport, communicate clearly in English (written and spoken), present ideas confidently, and guide customers through creative decisions.

● Presentation & Collaboration Skills: Comfortable presenting design concepts through video calls and screen sharing, explaining creative choices, receiving feedback, and collaborating with customers and global teams.

● Schedule Flexibility: Adaptability to support different schedules and markets as business needs evolve.

Nice to Have

• Either one year of graphic design proven experience or inexperienced but with a good portfolio.

• Fluency in one additional language alongside English is highly preferred. This may include French, Italian, Spanish, German, Portuguese, or any other language that enables support for our global customer base. 

• Familiarity with AI-powered creative tools (e.g., Gemini, Nano Banana, or similar) to generate design inspiration, validate that customer requests have been accurately interpreted, and enhance overall design quality while maintaining human creativity and judgment. 

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team. 

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. 

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team. 

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. 

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.