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Team Lead CARE Operations, Dutch Region

Date:  Nov 19, 2022
Location: 

NL

Company:  Vista

Team Lead CARE Operations, Dutch Region (f/m/d)

 

 

We are Vista, the marketing partner to millions of small businesses around the world, empowering each one to live their dreams. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products that include signage, logo apparel, promotional products, flyers and postcards, business cards, websites, and digital marketing. 

 

Our global CARE team is key in delivering best in class service committed to and focused on providing exceptional experiences for our customers. We are empowered to create lasting impressions and build authentic relationships with a wide range of small business owners each day. 

 

 

What makes working for Vista so unique?

 

Find out by watching this video:  https://www.youtube.com/watch?v=9nk8Z901AW4

 

 

You can look forward to:

 

  • A high level of workplace autonomy with the opportunity to work from home on a regular basis within the Netherlands or Germany
  • Monthly home office allowance of 85 € - a financial infusion for your electricity and internet costs
  • Financial support for building up your home office
  • A discounted Urban Sports Club subscription after working one year with us
  • Bicycle leasing with JobRad
  • A comprehensive, paid 4-week training course right from the beginning as well as regular mentoring and training sessions afterwards; versatile development opportunities within and outside your team so that we are all working towards the same vision
  • A dedicated manager and cooperative colleagues at your side to support your and your team’s development
  • A reliable, weekly-rotating shift system (Mon.-Fri., 08:00-21:00, Sat. 09:00-18:00, max. 5 days a week) with shift times scheduled well in advance

 

 

Your role will involve:

 

The Team Lead CARE Operations at Vista provides leadership to a diversified team of customer service professionals, thus putting them in a position to continuously deliver first-class service to Vista’s customers. You drive the continuous development of your team into a high performing team and are your team members’ trusted partner in stimulating their personal professional development.

 

  • Ensuring all team members create real value for our customers and pursue our ambitious customer service philosophy
  • Supporting your team members’ development through regular feedback, mentoring and coaching as well as regular team-based exchange sessions
  • Creating a working environment that emphasizes accountability, mutual support, commitment and engagement
  • Creating transparency around and enthusiasm for company strategy, mission and goals and organizational changes related to these 
  • Partnering closely with departments such as Workforce Management, Human Resources and Learning to ensure your team’s efficiency and effectiveness
  • Assuming disciplinary responsibility for your team including decisions around, e.g. contract extensions and probationary periods

 

 

In return you will bring:

 

  • You bring profound leadership experience to the table and never stop to critically reflect on your leadership style
  • Your mindset is unconditionally customer-centric and you are passionate about driving service excellence and customer loyalty
  • You are highly empathic and possess excellent communication skills
  • You are well-versed in developing team members to their fullest potential
  • You are hungry for feedback and understand that your own development will never be over
  • Fluency in Dutch and English is a must

 

 

Our selection process:

 

First, we will get to know each other in a 20-minute conversation via video (Zoom) or phone. If this goes well, we will invite you for a more comprehensive interview via video. At this point, you will have the opportunity to get in contact with your potential manager and get more insights into the job.

 

 

Ready to make an impression?

 

We are looking forward to your application (including your your most recent CV in English, your earliest possible start date and your salary expectation) via email to berlinjobs@vistaprint.com or via our online portal. 

 

 

Visit us on Facebook or Instagram to find out more about who we are.

 

 

https://www.facebook.com/LifeatVistaBerlin

https://www.instagram.com/lifeatvistaberlin/?hl=de

 


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