Sr. VCS Customer Success Specialist

       
Job Title: Customer Success Account Implementation Manager (SU4) 

Department: ANZS VCS 
Reports to: Customer Success Team Manager 
Location: Manila (Hybrid

Vistaprint
As an e-commerce powerhouse, Vistaprint is a dynamic organization that maintains an exciting, entrepreneurial culture. With founder Robert Keane’s return as CEO, we’ve renewed our focus on empowering and helping small and medium-sized businesses. To do this, we create customer value (and delight) through accessible, cutting-edge technology. We thrive on providing opportunities for exploration, collaboration, innovation and growth – for both our customers and our team.

Vista Corporate Solutions (VCS)
VCS is a line of business under Vista serving the commercial mid-market segment (companies with over 20 employees) and the small reseller segment, with a suite of solutions including ProShop and ProAdvantage:
●    ProShop helps companies overcome the logistical challenges of creating and ordering custom print and promotional items across several teams while ensuring brand consistency. Our long-term aspiration is to help larger businesses portray and grow a consistent brand image via design and brand-management capabilities, on print and online. 
●    ProAdvantage allows small resellers to focus on what they love most: creating, and what matters the most to them: their business; while we take care of order fulfillment for them. 

Job Purpose 
The Customer Success Account Implementation Manager role at VCS is responsible for the successful transition and onboarding of mid level accounts into the ProShop Eco System. The AIM will work with the AE team to ensure all information including orders are transitioned from acquisition to retention. The AIM will also ensure success full transition the retention team

Experience / Training
●    3 years of Client Development or Account Director experience
●    Solid and extensive experience working with senior marketing team members 
●    3 or more years of media or marketing agency sales experience
●    Extensive experience in working with SalesForce
●    Bachelor’s degree or equivalent experience is essential 
●    Experience working in an environment with strong commercial targets.
●    Experience working in a fast-paced eCommerce environment (desirable).
●    Experience working within a print business (desirable)
●    Customer facing experience

Technical Skills
Proven strong project management skills with the ability to manage multiple simultaneous projects with meticulous attention to details. 
●    Proven ability to identify specific opportunities and marry them to specific solutions
●    Strong problem-solving skills.
●    Strong commercial acumen, with an understanding of how to deliver profitable partnerships whilst delivering the best outcome for our customers. 
●    Understanding of graphic design, pre-press, print & manufacturing processes.
●    Excellent verbal and written communication skills, specifically over phone and email.
●    Highly presentable in face-to-face environments

Key Attributes
●    Fast-learning and flexible within an ever-evolving start-up environment
●    Desire to succeed in a high velocity sales environment with willingness to handle ambiguity.
●    A self-starter mindset, with a positive 'can do' attitude, drive and eagerness to bring creative solutions to our partners.
●    Highly organised and process orientated. 
●    Ability to work with a wide and varied team.
●    Passionate about delivering the best customer experience. 
●    Enthusiastic about collaborating, brainstorming, and thinking creatively for ‘out-of-the-box’ solutions (within a Framework).
●    Open to feedback from multiple perspectives and can shift focus when needed.
●    Positive and invigorated by working in a fast-paced environment and to deadlines.
●    High level of professionalism and dedication.
●    Aligned with our Vista behaviours: 
o    Obsess over our customer & creators 
o    Act like and owner 
o    Be bold 
o    Be data—driven
o    Constructively debate as trusting colleagues 
o    Deliver amazing results together 
o    Find, grow & support great people and finally 
o    Relentlessly learn and improve

OHS Responsibilities
●    Adhere to all OHS policies and procedures.
●    Take reasonable care of themselves and others who may be affected by their actions.
●    Report all hazards, accidents and incidents immediately to respective Managers.
Ensure that personal protective clothing and equipment is worn and used to perform the job safely.

Remote First-Culture
In 2020, Vistaprint adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vistaprint also provides
collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. 

This Position Description may be subject to change as the needs of the business change.