Senior UX Designer, CARE, Self-Service Help - Spain Remote

Our Team:
Vista is transforming to become the go-to partner that helps small businesses design and market their services at every point along their journey.

By providing a spectrum of design and marketing help — from the tools to create designs from scratch to the resources they need to get the right designs created for them — we’re becoming the expert design and marketing partner for small businesses.

This transformation requires a global team of UX designer’s adept at crafting the right tools, content, and experiences to help our customers bring their visions to life. This is where you come in.

What You Will Do: 

• You will be a part of the CARE, Self-service Help product experience category with a focus on delivering CARE'S mission to partner and support our customers in every stage of their journey, however our customers want to engage with us.
   

• You will be responsible for all self-help experiences on Vistaprint.com.  This includes self-service functionality that appears in many places throughout the site as well as our support center.
   

• You will play a critical role in shaping and executing both near-term and long-term user experience strategies in partnership with your domain and category leadership.
   

• Work on a cross-functional team Conduct qualitative and quantitative research, generate and validate design solutions, create vision prototypes as part of an empowered cross-functional team.
   

• Act as a valuable partner within your team representing the UX lens, including brainstorming with collaborators around product and user problems, potential solutions, requirements and priorities.

• Be an evangelist for user-centered design methods within your team, within the CARE domain and across Vista.
   

Your Qualifications: 

At Vista, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• 3-5+ years of experience designing sophisticated digital products, preferably in the B2B or B2C e-commerce space.

• Strong portfolio showcasing UX and design skills through multiple case studies demonstrating user-centered, creative, highly conceptual, and innovative design solutions that had measurable positive impact for users and the business. 

• Experience bringing to bear quantitative and qualitative data to inspire design decisions and solutions. 

• Ability to move between high level design and detailed design, and between future concepting and near-term implementation. 

• Highly skilledwith design tools such as Adobe Creative Suite, Figma, and/or Sketch to create high-fidelity mock-ups and prototypes.

All applicants must submit a portfolio showcasing relevant work to be considered for this position. Applications submitted without a portfolio will not be reviewed. Additionally, please include any necessary passwords or access details to view your portfolio.

Nice to Have:

• Relevant degree in field of Design or HCI.

• Ability to plan, moderate, and complete a variety of goal-oriented workshops across collaborators, leading to exciting new ideas, new-found consensus, and critical alignment.

• Experience designing across responsible web and native mobile platforms, as well as within large-scale digital ecosystems.

• Experience identifying and prioritizing features, as well as participating in complex roadmap planning.

• Experience with content contributor- based experiences or customer support sites

Why You'll Love Working Here: 

There is a lot to love about working at Vista. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team. 

About Us: 

Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion:

Vista exists to help our customers live their dreams. Each dream is unique – and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. 

Equal Opportunity Employer: 

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.