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Senior Fulfillment Relations Specialist- US Remote

Date:  May 14, 2022


Company:  Vista

Who We Are:

As an e-commerce powerhouse, Vista is a dynamic organization that maintains an exciting, entrepreneurial culture. Empowering and helping small businesses is our core focus, with an emphasis on creating customer value (and delight) through accessible, cutting-edge technology. The Vista Corporate Solutions team creates self-service platforms for small to mid size businesses, allowing them to provide an in-house digital storefront for up to 40,000 unique products. We thrive on providing opportunities for exploration, collaboration, innovation and growth – for both our customers and our team.


In this role, you will be working as a combined Account Relations and Fulfillment Specialist within the fast-paced Custom Quote Desk team which is tasked in bringing custom orders for Vista Corporate Solution’s clients and leads to life. You will be a liaison between internal and external stakeholders to ensure the timely and successful delivery of custom project requirements. You will manage the relationship between external key account partners and third-party fulfillers to ensure the timely and successful delivery of custom project requirements. Using your custom quote and fulfillment knowledge, you’ll learn about the customers’ needs and support them to find the best product available and get it in-hand on time.


What You Will Do:

  • Manage the custom quote request process for key accounts and with internal stakeholders. This includes gathering quote requirements, prioritizing the quote/order queues, and submitting quote/order requests
  • Coordinate with fulfillers on product requirements, pricing, and production timelines
  • Being a consultant to inside sales reps, account managers, customer service representatives and direct key account contacts to answer questions and provide advice on custom product inquiries
  • Understand and determine timely solutions to custom order issues as they arise
  • Developing a trusted relationship with internal stakeholders and external suppliers
  • Providing input and feedback on process improvements to internal and external stakeholders. Assist with ad-hoc projects related to optimizing custom quote processes
  • Coordinating with the cross-functional teams such as finance, marketing, merchandising, fulfillment to ensure on timely delivery of requirements


Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • A self-starter attitude, drive and eagerness to bring creative solutions to our partners
  • Proven ability to manage multiple simultaneous projects with strict attention to detail
  • Experienced in outsourcing promotional products, apparel and print
  • Ability to work in a fast paced and agile environment
  • Excellent verbal and written communications skills
  • Customer facing experience in a consultative role
  • Analytical thinking and comfort working with numbers
  • Proficiency in the use of MS Excel
  • BA/BS degree or equivalent experience


Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.


Remote First-Culture:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in-person working will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as many countries in Europe: including Spain, Germany, UK, Czech Republic, Ireland and Switzerland.


About Us:

As an e-commerce powerhouse, Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.


Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.



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