Systems Administrator

Who We Are: 

There is a lot to love about working at Vista. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

What You Will Do:
You will act as a Systems Administrator at 2nd level of IT support Model, helping our employees with any IT request/ incident (Google, MacOS and Windows environment) and fixing both hardware & software issues. Below figures and exhaustive list of your duties:

• Review and triage support tickets.
• Prepare IT equipment for new hires and on-board employees.
• Carry out desktop support, Troubleshoot & solve common IT issues (Google Workspace, Amazon Products, Video conferencing {Zoom Rooms, Google Meet}, hardware failures, software installs, access requests, security policies: Network req, spam detection etc...)
• Edit and modify user accounts and Admin rights per request driven by a Service Desk\Ticketing program- Jira.
• Assist project teams with technical issues, and disaster recovery plan
• Build and maintain IT policies and documentation and IT Inventory management.
• Adhere to change management and processes compliance targeting industry best practices implementation for Internal Business Systems application support
• Build and Present online training sessions and office hours
• Maintain a well-organized IT office inventory.

Your Qualifications:
At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

• 4+ years of technical exposure in an operational and support environment.
• Good understanding of Google Workspace, Microsoft Windows 11 and Mac OS.
• Good understanding of SaaS products, like Office tools, Slack, Google Meet
• Excellent English communication; verbal and written.
• Easy to approach mentality, flexibility, and customer service focus.
• High motivation, team-oriented way of thinking, and willingness to learn, grow & share new skills and tricks with the team.
• Detail-oriented with a proactive approach to problem-solving.
• Solid organizational and time management skills
• Confident and capable in both a team environment and working on own initiative.
• Ability to document IT processes, how-to and tech/user-oriented manuals.
• Ability to drive IT onboarding sessions for new employees.