Supervisor, CARE Operations

Our Team

The CARE Operations team at Vistaprint is dedicated to delivering an exceptional customer experience and supporting small businesses in their journey. We are the people champions, driving high performance, quality, and engagement by connecting frontline efforts with our company’s broader mission. 

What You Will Do

• Lead, coach, and mentor a team of CARE professionals to deliver outstanding service aligned with Vista’s Quality Framework 

• Create a high-trust, psychologically safe environment that encourages open feedback, innovation, and ownership 

• Support ongoing change by aligning the team with Vista’s strategic goals and facilitating smooth transitions 

• Partner cross-functionally with Workforce Management, HR, Quality, and Learning teams to meet and exceed performance expectations 

• Drive employee development through regular 1:1s, development planning, and performance conversations 

• Conduct quality evaluations (e.g. call listening, calibrations) and participate in customer interactions as needed 

• Take part in recruitment processes, onboarding, and coaching of new hires in partnership with Talent Acquisition 

• Identify performance gaps, implement solutions, and champion a culture of continuous improvement and accountability

Your Qualifications

At VistaPrint, we are striving to hire individuals who add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply, even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities. 

• Profound experience in a customer service setting 

• Proven experience leading and developing teams in a dynamic, fast-paced setting 

• Comfortable using multiple systems and digital tools, with a demonstrated ability to learn new technologies 

• Strong understanding of people management principles and organizational chang

Nice to Have

• Bachelor’s degree or equivalent education 

• Experience with agile teams or in a matrixed organizational structure 

• Background in change management or leadership development 

• High comfort level working in a data-informed environment and using performance metrics

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award-winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors, which exemplify the behavioral attributes that make us a culturally strong and high-performing team. 

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years, we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista, and VistaPrint represent a full-service design, digital, and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on the go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique, and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect, and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. 

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.