Manager, High Value Customer

Our Team

The Operations team is a high-performing unit specializing in account management, soft sales, and customer engagement. We are focused on driving operational excellence, enhancing customer lifetime value, and fostering long-term brand loyalty through exceptional service delivery and strategic execution

What You Will Do

• Lead and develop a high-performing team focused on account management, soft sales, and customer engagement. 

• Drive operational excellence through process optimization, efficiency improvements, and data-driven decision-making. 

• Monitor and be accountable for Key Performance Indicators (KPIs) to ensure alignment with business goals. 

• Champion a customer-centric approach, ensuring exceptional service delivery that fosters long-term loyalty. 

• Develop strategies to enhance customer lifetime value through consultative selling and personalized engagement. 

• Oversee customer success initiatives, ensuring proactive issue resolution and continuous improvement in the customer experience. 

• Partner with internal stakeholders to align strategies and enhance service delivery. 

• Leverage analytics and customer feedback to identify process gaps, drive continuous improvements, and implement scalable solutions.

Your Qualifications

At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities. 

• 3–5 years of management experience in the BPO industry 

• Proven experience leading high-performing teams in account management, customer success, or soft sales 

• Demonstrated ability to track, analyze, and present data-driven insights to improve engagement, retention, or conversion 

• Experience coaching, mentoring, and conducting performance reviews to drive team development 

• Strong organizational skills with the ability to manage multiple priorities and maintain high operational performance in a fast-paced environment

Nice to Have

• Bachelor’s Degree in Business Management, Marketing, or a related field 

• Experience with consultative selling and customer retention strategies 

• Familiarity with cross-functional collaboration and process optimization techniques 

• Strong attention to detail and accuracy in execution 

• Ability to work both independently and as part of a team

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.