Supplier Quality Assurance Engineer

Date:  Apr 5, 2024

Lakeshore, ON, CA, N8N 5G8

Company:  Vista

Who We Are:

Vistaprint is the industry leader in personalized physical and digital products. We empower over 17 million global customers to make an impression – and we’re fueled by forward-thinking and innovative technology. Just last year, Vistaprint generated $1.508B in revenue through customized print products, signage, apparel, websites and more.


About the Role:

As a Senior SQA engineer, Vista Quality, you will be mainly responsible for our supply base in North America, interfacing with suppliers and cross-functional team members to meet the goals of the Vista Manufacturing organization. As required you will need to communicate with suppliers based outside of North America as well and drive improvement there.


You will work closely with manufacturing sites in North America to ensure Vista suppliers provide materials that conform to requirements and specifications to enable fast & efficient product launches and ongoing production without interruption.  On the front lines of manufacturing support,  you will lead the deep-dive investigation into supplier quality issues, drive preventive recurrence actions, and support read-across lessons learned to applicable products and processes. Within this role, you will strive to promote excellence in the ‘Supplier Product Quality Approach’ in close collaboration with the manufacturing group.

This role focusses on qualification of supplier and material and includes all process steps necessary to ensure smooth integration of new material into production (i.e. supplier qualification assessments to verify capabilities) and management of material qualification processes.


What You Will Do:


  • Drive resolution of escalated supplier quality issues from manufacturing teams, working closely with suppliers to implement closed-loop corrective actions
  • Conduct supplier site assessment audits to mitigate quality risks, to drive continuous improvement initiatives and to verify corrective and preventive actions. At so-called 3rd party fulfiller, you will if required assess their Good Manufacturing Practices and/or Social Responsibility aspects.
  • Manage the Vista material qualification program for new materials and interface between Vista manufacturing teams and Supplier for alignment on characteristics and specifications.
  • Monitor supplier performance trends and take prompt actions for quality issues.
  • Synthesize information into concise communications for the management teams.
  • Ownership of Supplier Scorecard process and Supplier Material Specification Development process
  • Travel required, up to 30%


 What You Need:

  • 5+ years of experience within a high-volume manufacturing environment
  • Post Secondary in Engineering or equivalent
  • 3+ years working in an SQA or Quality function role, previously conducting supplier assessments and qualification task.
  • CSQP or CQE Certification – preferred
  • Green Belt and or Black Belt Certification - preferred
  • Willing to go beyond standard supplier quality tools, learn about assessment criteria for different product categories and become specialist for manufacturing processes for our main raw materials.
  • A passion for excellence in people, processes, and analytical skills, and the role that these elements play in quality resolution.
  • Accountable and willing to hold peers accountable.
  • Common sense and a sense of urgency, assertive & motivated for success
  • Highly analytical and skilled at drawing action items and decisions from data
  • Strong interpersonal skills: excellent communication skills and ability to interface and influence at all levels and with suppliers.
  • Sound and comprehensive problem-solving capabilities/skills (A3 Thinking preferred)
  • Experience with the application and execution of Advance Quality Planning methods, tools, and techniques
  • Experience in application of Project management methodology



About Us:

Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion:

Vista exists to help our customers live their dreams. Each dream is unique – and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.



Equal Opportunity Employer:

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires

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