Senior Operational Support Engineer

Who We Are:

Vista is the industry leader in personalized physical and digital products. We empower over 17 million global customers to make an impression. Just last year Vista generated $1.5B in revenue. We encourage our engineers to think like owners, expecting every team to build their own roadmaps and choosing the programming languages and technologies that suit them best.

The Site & Marketing Automation team provides the software products and infrastructure that enables business users to create personalized, relevant, and tailored customer experiences and offers. To the Vista customer, we provide personalized content across multiple marketing channels, thus enabling customer acquisition and retention. We offer a collection of self-service tools, platforms and data that allows business stakeholders to create different and relevant campaigns for our customers.

What You Will Do:

You will be responsible for supporting ongoing initiatives and work requests by implementing existing software capabilities, working with the business to drive work to completion, and providing feedback through partnered teams to improve processes and tooling. You will be on a self-organizing team that supports multiple projects with varying solutions. The best candidate for this role is a motivated self-starter who thrives on learning as they go.  The focus of this role will be supporting the Site & Marketing Automation team at Vistaprint.
 

Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

• Work with the business and developers to understand production requirements; document and support the technology platform.
• Triage and diagnosis of production issues to either resolution or escalation to development squad.
• Create and curate documentation for end users, other engineers, and business owners.
• Ensure platform health – handle administrative tasks, monitor performance, resolve data consistency issues, perform needed maintenance.
• Support our customers and end users – answer their questions, work alongside them to investigate and resolve issues and assist them with completing their work.

Your Skills:

• Comfortable working with non-technical partners and customers – great communication and customer service skills.
• Organizational skills—specifically, understand prioritization and ensure that time is spent delivering the most valuable items.
• Able to improve and revamp processes as well as provide feedback regarding existing processes, tooling, and solutions.
• Experience in cloud-based services/platforms
• Fast learner - learn systems and technologies very quickly.
• Ability to adapt and take on new responsibilities as well as always look for how to improve on the existing “way we do things”.
• Familiar with JavaScript, Python, or other comparable scripting languages
• Familiar with front-end technologies: HTML5, CSS, handlebars
• Ability to perform both as an individual contributor and as part of a team.
• Passion for support and general helpfulness.
   

Nice to Have:

• Knowledge of Git, or other source control technologies
• Experience with marketing automation technologies
• Experience with creative production processes and tooling
• Knowledge of, and ability to, work with relational databases and SQL.

Why You’ll Love Working Here:

We will strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interest communities to foster awareness, respect, and inclusion within the workplace.
 

Remote First-Culture:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self.  Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results.  Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland. 
 

About Us:

As an e-commerce powerhouse, Vista is a dynamic organization that maintains an exciting, results-oriented culture. Empowering and helping small businesses is our core focus, with an emphasis on crafting customer value (and delight) through accessible, groundbreaking technology. We grow with providing opportunities for exploration, collaboration, innovation and growth – for both our customers and our team.
 

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.