Lead Software Engineer

Job Summary:

The CRM/Salesforce Architect, will be responsible for designing, developing, and maintaining our Customer Relationship Management (CRM) systems. The role requires a deep understanding of CRM architecture, software engineering principles, and the ability to lead technical teams in delivering high-quality solutions that meet business requirements.
 

Key Responsibilities:

Architecture Design

• Design and develop scalable, robust, and secure CRM architecture.
• Ensure the architecture aligns with business goals and technology standards.
• Evaluate current CRM tooling and evaluate necessary changes

Development and Integration:

• Develop custom CRM solutions and integrate with other systems as required.
• Oversee the implementation of new features and functionalities.
• Collaborate with cross-functional teams such as Sales, CARE, and Product, to ensure seamless integration.

Technical Leadership:

• Provide technical guidance and mentorship to junior engineers.
• Lead code reviews and ensure adherence to best practices.
• Stay abreast of emerging CRM technologies and trends.

Project Management:

• Participate in project planning and estimation.
• Track and report on project progress and milestones.
• Ensure timely delivery of CRM solutions.

Quality Assurance:

• Oversee testing and quality assurance processes.
• Ensure the CRM system meets performance and security standards.
• Address and resolve technical issues in a timely manner.

Documentation:

• Maintain comprehensive documentation of CRM architecture and processes.
• Document best practices and technical guidelines for CRM development.

Requirements:

• University degree in Computer Science, Information Technology, or an equivalent technical field with at least 7+ years of experience working in software engineering.
• Expertise in Object oriented design and programming, and proficiency in crafting microservices architectures and using design patterns.
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution.
• 5+ years working with the Salesforce platform, Service Cloud, and multiple full lifecycle Salesforce implementations overseeing the technical direction, development and implementation including Apex, Flow, SFDX CI/CD, Visualforce, Lightning and Lightning Web Components (LWC).
• Proficiency with Salesforce Lightning Design System and the Salesforce development lifecycle.
• Design and implementation experience with SQL databases.
• Proficiency in using Salesforce APIs to integrate with other systems.
• Proficiency in general web development experience with HTML5 CSS, and JavaScript.
• Strong problem-solving skills and analytic ability.
• Excellent interpersonal and written communication skills including fluency in English, with the ability to communicate effectively with colleagues from a variety of departments at all levels of the organization.
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
• Experience in a fast paced, agile environment.
• Strong leadership skills and the ability to provide direction to the engineering team responsible for resolution of complex technical challenges.