Account Manager, EU (German/English): Maternity Cover - Germany Remote

Our Team

99designs by Vista is the world’s global creative platform that makes it easy for clients and designers to work together to create designs they love. Since 2008, our freelance community has brought more than one million creative projects to life for thousands of genius entrepreneurs, savvy small business owners, and brands with big ideas. As part of the Vista family, which includes VistaPrint and VistaCreate, 99designs helps small businesses thrive with expert design at their fingertips.

We’re committed to creating a diverse and inclusive culture that welcomes, supports, and celebrates individuals from all experiences and backgrounds. We know this is what enables us to build a stronger, more creative environment – both on our platform and within our teams.

Join our dynamic Account Management team at 99designs by Vista, where you’ll help guide and support high-value clients through their whole creative journey - from onboarding to successful project delivery. This full-time role (9–6 CEST, EU-based) is a one-year opportunity to make a meaningful impact while working closely with passionate colleagues and creative professionals. If you're service-minded, proactive, and fluent in English and German, we’d love to hear from you!

What You Will Do

Reporting within Client Support, the Account Manager is responsible for guiding high-value clients through their entire life cycle with 99designs. This begins with their initial introduction to the platform and continues until all of their design needs are met. They are driven to meet client needs successfully, passionately, and proactively, coupled with a strong desire to go above and beyond by delivering excellent service. Our clients expect guidance and proactive support to stay engaged with designers on the platform, running high-value contests and projects. We believe that building strong customer relationships drives continuous engagement, and you are a key part of that journey.

• Provide fast, in-depth, priority support for Platinum contest clients (top-paying), including creative and design consultations via outbound calls and email.
• Claim new clients who have purchased our ‘Creative Consultant’ contest add-on and work closely with them to ensure the success of their contest.
• Develop trusted advisor relationships with high-value customers.
• Build ongoing relationships with all clients to promote retention and enhance our reputation through word of mouth.
• Serve as the primary point of contact for assigned Pro-level customers enrolled in the 99designs Pro program.
• Deliver timely, proactive, and personalized support.
• Inform clients about site improvements, new features, and product offerings.
• Provide brand development advice to top-paying customers and recommend additional product offerings that may lead to new sales.
• Continuously expand your knowledge of related areas in SMB design projects (e.g., digital marketing, web development, large-scale printing).
• Recommend curated lists of designers for 1-to-1 hire based on onboarding project needs.
• Manage daily queues and email leads to schedule consultations.
• Educate clients on branding and the full range of product offerings.

Your Qualifications

At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• Ability to think innovatively and develop solutions on the spot.
• Ability to take deep ownership of a client and support their success as if you were part of their business.
• Experience in an omnichannel environment; this role primarily involves email and phone support.
• Excellent written and verbal communication skills in German and English (other languages are a plus).
• Ability to communicate effectively to a variety of audiences, including across teams and to leadership.
• Strong interpersonal skills.
• Flexibility and adaptability in a dynamic environment.
• Skilled in de-escalating customer issues.
• Strong self-starter with the ability to manage workload proactively.
• Experience in soft sales - while this is not a sales role, we aim to make recommendations that help our customers succeed.
• Above all, obsess over our customers' needs.
• Meet the quality standards for Vista CARE Specialists.

Nice to Have

• Experience with Zendesk
• Experience with 99designs

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.