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Senior Product Manager - US Remote

Date:  Jun 30, 2022
Location: 

Waltham, MA, US, 02451

Company:  Vista

Who We Are:

Vista’s Customer Experience and Marketing organization serves, inspires and delights customers – and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers’ needs, and we strive to exceed their expectations. Touching every element of the business, we’re here to grow and build the Vista brand, reach new audiences and offer the best possible experience for every customer.

It’s an exciting time to join the Vistaprint organization and you’ll have the unique opportunity to join the Delivery Experience (DEX) team. At Vistaprint, the DEX team is the engine that is drives innovation and operational excellence in the end-to-end Delivery Experience for our customers, including setting shipping speeds, prices and offers, site messaging, seamless checkout experience, post-order support, inner and outer packaging designs and overall delivery performance.

What You Will Do:

  • Owner of Shipping P&L; lead pricing, offer and cost optimization initiatives to generate growth for the Business, while protecting delivery performance and operations. Lead autonomously these projects with the key partners to make sure they are delivered, and business & customer impact measured.
  • Drive innovation in New Delivery Products to better serve customer needs (e.g. pickup/collection points, membership programs)
  • Be responsible for the Shipping Roadmap. Define and lead its execution with different team members and partners. This may include enablement of faster shipping speeds (e.g. Next Day), designing an easy and transparent shopping, checkout and post-order customer experience.
  • Guardian of the Delivery Promise to customers. As the Delivery Product Manager, you’ll be at the center of setting the expectation of when customers will receive their order. Delivery promises are key drivers of customer trust and influence the short- and long-term profitability of our business. This role will serve as an interface between customer expectations and the Vistaprint/Cimpress industry-leading fulfillment and logistics capabilities.
  • Go-to person for Shipping. The key point of contact for Shipping related projects, being able to recommend and implement improvements to Lines of Businesses (LOBs) and Marketing Teams. Contribute learnings to Vistaprint’s international LOBs.
  • Lead to improve delivery metrics. Co-lead actions and projects to solve issues, identifying improvement opportunities and driving execution with internal teams (VSOs, Fulfiller Operation Support, Platform Support, etc…) and/or 3rd Party Fulfillers in NA to solve any order delivery related issues.
  • Rally the organization behind your goals. Partner with many cross-functional counterparts to deliver on your ambitious plans, including Marketing Managers, Product GMs, and partners in Manufacturing, Customer & Competitor Insights, Pricing and Technology.

Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • Has a Customer-centric approach. Put themselves in the shoes of our customers to ensure we meet their expectations. Bachelor’s degree is required, preferably in technology or engineering.
  • Has curiosity for technology, data-enabled decision making and fulfillment platform strategy. We look for people interested in technology, able to interact with technically oriented teams, and have a ‘platform’ approach. Able to use diverse tools for monitoring and reporting.
  • Has a test & learn attitude but is accountable for the results. We want people who meet challenges head-on and bring solutions for our opportunities. We aren’t afraid to take chances and own the results, whether good or bad. We love when we win and learn when we miss.
  • Builds trust throughout the organization. You’ll be relying on and supporting multiple other teams. It’s important to work closer in a way that inspires them to want to work with you. You have good verbal/written communication skills.
  • Is autonomous. Ability to handle and deliver projects while keeping a great teammate and open communication approach.

 

Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.

Remote First-Culture:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in-person working will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as many countries in Europe: including Spain, Germany, UK, Czech Republic, Ireland and Switzerland.

About Us:

As an e-commerce powerhouse, Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

 


Nearest Major Market: Waltham
Nearest Secondary Market: Boston

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