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Senior UX Manager, CARE - Europe remote

Date:  Jun 29, 2022


Company:  Vista

Who We Are:

Vista is in the midst of an ambitious transformation to become the expert design and marketing partner for small businesses. Vista's Experience Design team creates customer experiences that deliver on this promise. We imagine the future, make the possibilities real, instill confidence and pride, and inspire small businesses to bring their unique visions to life.


What We Value:

  • Collaborating cross-functionally
  • Delivering unparalleled value and benefit to our customers while delivering on business goals
  • Thinking about to entire customer journey – across every touch point
  • Being curious and thinking broadly about the possibilities before narrowing on a solution
  • Being data-inspired and running smart experiments
  • Being creatively bold

The Care team at Vista is a multidisciplinary collective of experts who are focused on providing the best possible help to our customers. We go beyond classic customer service, to offering professional design support at every step in a customer's journey. Design help and expertise is a critical competitive differentiator for Vista, and so the Care team is integral to creating smart, dynamic, and innovative help services that utilize voice, chat, AI, and other cutting edge technologies.


What You Will Do:

Vista is looking for a Senior Design Manager to join the UX + Design Team with a focus on Customer Care. In this role you will:

  • Hire, mentor and lead a dedicated, diverse, broad team of designers that consistently delivers the highest quality of design.
  • Lead and coordinate the user experience of the Care portfolio of products—both customer facing and specialist facing—from research, to strategy development, concepting, product definition, and design.
  • Challenge the team to think beyond the encouraged, breaking away from existing design solutions and crafting outstanding and innovative experiences that solve problems.
  • Partner closely with product managers, engineers, content designers, user experience researchers, data scientists, and product growth analysts to deliver successful design solutions across markets, platforms and product surfaces.
  • Drive collaboration and vision across the company to build alignment on priorities leading to product design and execution.


Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • 10+ years working within a digital, design environment (agency and/or in-house) for a tech/retail/consumer brand
  • 5+ years of experience working collaboratively with product, engineering, design, content and user research teams
  • 3+ years leading teams and/or growing talent
  • Demonstrated expertise in user-centered design, research, product and experience strategy, including leadership over the entire design process, as demonstrated by a portfolio of case studies.
  • Ability to lead product direction and critical thinking, from north star design concepts and visions, to net new product invention, to day design iteration and product improvements.
  • Experience making product and design decisions advised by data and analytics, market insights, and UX research findings.


Nice to Have:

  • Relevant degree in field of Design or HCI
  • Experience working with globally distributed teams, and/or in highly matrixed organizations
  • Experience with service design, design thinking, and/or moderating cross-disciplinary workshops


Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.


Remote First-Culture:

In 2021, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.


About Us:

As an e-commerce powerhouse, Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.


Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.


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