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Design UX Director, Physical Product - Europe remote

Date:  Aug 3, 2022


Company:  Vista

Who we are:

Vista is in the midst of an ambitious transformation to become the expert design and marketing partner for small businesses. Vista's UX + Design team creates customer experiences that deliver on this promise. We imagine the future, make the possibilities real, instill confidence and pride, and inspire small businesses to bring their unique visions to life.


The Physical Product and PPAG (Promotional Product, Apparel, and Gifts) categories at Vista are a multidisciplinary collective of experts who are responsible for the digital experience, merchandising, breadth, depth, speed, quality, and cost of physical products. Providing design help and expertise to the 1.4 billion small businesses globally is at the heart of our company mission, and a near term strategic area of focus across Vista.


What we value:

  • Cross-functional collaboration
  • Delivering unparalleled value and benefit to our customers while delivering on business goals
  • Thinking about to entire customer journey—across every touch point
  • Being curious and thinking broadly about the possibilities before narrowing on a solution
  • Being data-inspired and running smart experiments
  • Being creatively bold


What you'll do:

Vista is looking for an Experience Design Director with proven experience in the e-commerce space to lead the Physical Product and PPAG UX team, and partner with cross-functional team members to rapidly evolve our customer experience. We are shifting from a transactional to a solutions focus that understands and addresses the objectives of our customers for purchasing these products. The position is remote, and candidates are welcome to take advantage of our many collaboration spaces across the globe. In this role you will:

  • Lead a team to launch, test and iterate within the Physical Product specific design experience by conceptualizing and exploring transformational new product design solutions, to evolve and differentiate the Vista experience.
  • Collaborate with peers and leaders throughout the product ecosystem to drive cross-functional alignment, push creativity and innovation, and challenge established thinking.
  • Contribute thought leadership and design execution towards a long-term Vista experience strategy and vision.
  • Shape ambiguous ideas into concrete user stories and innovative product experiences, applying a user-centered design process; lead and inspire others to follow.
  • Foster a strong, user-centered design practice with the mission of evangelizing UX + design, building a thriving design culture, and sharing your design expertise.
  • Attract, inspire and develop talent across the larger Vista UX + design community.


Your qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • 10-12+ years of experience crafting innovative digital products, within large-scale product and service ecosystems.
  • 8+ years of experience working collaboratively with product, engineering, design, content and user research teams.
  • 6+ years directing and mentoring more junior designers, and guiding multi-discinplinary collaborators through a successful user-centered process.
  • Multiple case studies demonstrating user-centered, creative, highly conceptual, and innovative design solutions that had measurable positive impact for users and the business. Track record of producing design solutions that delivers measurable outcomes for the customer and the business.
  • Experience maximising quantitative and/or qualitative data to inspire design concepts, prioritize features, validate new product designs and comunicate decisions to partners.
  • Ability to navigate ambiguity, take risks in your designs, create your own creative briefs, and find opportunities within your work for significant improvements to the existing product ecosystem
  • Ability to build strong cross functional relationships with design, creative, technical and business partners; experience managing executive team members.
  • Presentation skills and the ability to articulate sophisticated concepts to cross functional audiences in person, remotely, real time, and/or asynchronously.
  • Excellent visual and typographic sensibility, and excellence in UX design, interaction design, motion design, native app design, content strategy and information architecture. Expert in most design tools such as Adobe Creative Suite, Figma, and/or Sketch used to create high-fidelity mock-ups and prototypes.
  • Well-respected expert in design process and innovation, both internally and in the broader design community.


Nice to have:

  • Relevant degree in field of Design or HCI.
  • Track record of success working with globally distributed teams, and in highly matrixed organizations.
  • Ability to plan, moderate, and implement a variety of goal-oriented workshops across team members, leading to exciting new ideas, new-found consensus, and critical alignment.
  • Experience with service design, or designing, aligning, and optimizing an orgnization's operations to better support the experiences of both the user and employee.
  • Experience identifying and prioritizing features, as well as participating in complex roadmap planning.
  • Experience using code to create fully or partially functional prototypes, to be used in user research and/or internal socializing of design concepts.


Why you'll love working here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.


Remote-first culture:

In 2021, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.


About us:

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.


Equal opportunity employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.



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