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Senior Analyst, Customer Strategy - Europe remote

Date:  Sep 17, 2022
Location: 

Barcelona, B, ES, 08019

Company:  Vista

Who We Are:

Vista’s Data and Analytics (DnA) organization is working to make our company one of the world’s most well-known and successful data-driven companies. The cross-functional team includes product owners, analysts, technologists, data engineers and more – all focused on providing Vista with information and tools we can use to deliver jaw-dropping customer value. DnA team members are empowered to learn new skills, communicate openly and be active problem-solvers. Find out more at https://vista.io/

 

The Personalisation team at Vista is on a mission to be the expert design and marketing partner for small businesses through crafting and fulfilling exciting, personalised customer experiences and interactions. This cross-functional team blends together the Art & Science of Marketing, AI and Technology to enable the full cycle of customer experience, and achieve the relevancy that encourages our customers to come back! In this Senior Analyst role you will work directly with hard-working & data-focused marketing partners. You will run strategic customer analyses to identify and understand our customers’ needs and then translate this into insight, that then will be transformed into customer-facing experiments for us to rapidly validate and iterate on our hypotheses.

 

What You Will Do:

Translate the sophisticated into the simple and concrete. Through data exploration, visualisation, and story telling, you will identify trends and drivers from our large data sets, find data inconsistencies and build a convincing story for your collaborators that lead to better customer experiences.

  • Conduct strategic analyses. This may be generating new hypotheses e.g. understanding customer drivers for changes in performance or customer journey deep dives, or refining existing hypotheses about certain audience opportunities, validating with expected short and long term impact.
  • Have an experimentation attitude. Every opportunity we identify will be tested via an experiment, so you will also partner with the Activation team to craft, monitor and review the tests that we run.
  • Work in an cross-functional team. You will work day-to-day in a diverse, multi-functional team with marketing strategists, operations specialists, technologists and other analysts. You will also be part of a DnA-wide analytics community where you can draw upon analytics standard methodologies and collaborate with other like-minded analysts.
  • Collaborating with a Globally distributed team in a fast paced environment that focuses on delivering customer value early and often. We expect that you are Customer focused –that you are motivated by doing the right / best thing for customers (both internal business collaborators and consumers).

 

Your Qualifications:

  • At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!
  • Passionate about data and technology. You are proficient in SQL queries. You have data visualization experience (ideally in Looker, Tableau, Power BI or similar).
  • Expert. 2+ years in an analytics environment to drive important business / customer impact.
  • Experience in running and communicating customer-level analyses, and influencing collaborators to implement your insight & recommendations.
  • Good interpersonal and communication skills are essential with a proficient level of English

 

Nice to Have:

  • Experience in designing/monitoring and analyzing experiments (A/B, multi-variant, Bayesian, multi-arm-bandit) using statistical difficulty and be able to guide collaborators on how to interpret accurately the test results.
  • Other programming languages (e.g., Python, R), as well as having experience with Cloud data platforms (e.g. Snowflake) or data pipelines required to do the job).
  • Having had exposure to web analytics tools (i.e., Adobe Analytics or Google Analytics).
  • A bachelor’s degree in Business, Mathematics, Statistics, Computer Science, Engineering, Economics, or related field.

 

 

Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.

 

Remote First-Culture:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in-person working will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as many countries in Europe: including Spain, Germany, UK, Czech Republic, Ireland and Switzerland.

 

About Us:

As an e-commerce powerhouse, Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

 

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

 

 #LI-SP1


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