Technical Support Engineer, Tunis - Remote

Our Team

We’re a mission-driven support team dedicated to ensuring a smooth, reliable shipping experience for millions of customers. We value ownership, curiosity, and continuous learning, working closely with engineering, product, and operations to quickly resolve issues and strengthen our systems. Our culture centers on collaboration, support, and knowledge sharing, empowering every team member to make an impact from day one.

What You Will Do

• Serve as a Technical Support Engineer, acting as first-line support during issues and helping prevent future problems.
• Configure customer accounts and work with monitoring tools to detect issues early.Troubleshoot technical issues by collaborating with engineering, product, and operations teams.
• Document common issues, best practices, and solutions to improve internal knowledge bases.
• Participate in on-call rotations to support urgent operational needs.
• Escalate complex or high-impact problems to the appropriate teams with clear, detailed information.

Your Qualifications

At Cimpress, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• Flexibility to work shifts that align with the team’s operational needs.
• Experience with any logging/monitoring toolAt least 2–3 years of hands-on experience in a support-focused position.
• Excellent verbal and written communication skills in English.
• A passion for solving problems, embracing challenges, and developing creative solutions.
• Patience, composure, and professionalism when working under pressure with cross-functional teams and stakeholders at all levels.
• A growth mindset with the motivation to learn, challenge existing processes, and drive continuous improvement.

Nice to Have

• A BS in Computer Science/CIS/MIS/Engineering or equivalent certification or work experience.
• An understanding of process automation.Experience working with problem and incident management tools such as Jira, Pagerduty and New Relic.
• Experience working with tools such as GIT and Postman.
• Business analysis experiences.

Why You'll Love Working Here

We encourage our engineers to think like owners – to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble. We have a Remote-First operating model and culture, with team members in over 15 countries and 30 US states, offering autonomy and the flexibility to work from home. Cimpress also provides collaboration spaces for team members to work physically together.

About Us

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back.

Commitment to Diversity, Equity, & Inclusion

Cimpress exists to help our customers live their dreams. Each dream is unique – and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

Cimpress Technology, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.