Senior Operations Support Engineer

At Cimpress, we believe that everything we do has a lasting impact on our customers and on each other. It begins and ends with a passion for helping our customers succeed. To give them our best, we empower our teams with the autonomy they need to make smarter decisions and pursue higher value. We thrive on exploration, collaboration, and helping every customer grow their business beyond imagination. Fueled by technology, passion, and innovation, we are so much more than business cards

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What You Will Do
As an Operations Support Engineer, you will join the Artwork Technology team and help support the systems that allow us to provide exceptional design capabilities to our customers.
 

 
Your Job Includes

• Resolving problems, determining root cause and business impact, proposing long term  prevention, and reporting on those activities.
• Acting as the owner and main point of contact for requests/issues coming from production systems and driving them to resolution.
• Triage and diagnosis of production issues to either resolution or escalation to development squad.
• Proactively recommending improvements to our systems and processes to prevent business losses and improve efficiency.
• Maintaining and updating technical documents and procedures
• Work with Cross-Functional Teams and interface with business group/ vendor for collaboration and Solution.
• Creating feedback loops with engineers, product managers, and stakeholders
• Support our customers and end users – answer their questions, work alongside them to
• investigate and resolve issues and assist them with completing their work.
• Good understanding of networking
• Hands on monitoring and ticketing tool
• Basic knowledge of cloud technology (AWS preferred)
• basic knowledge of database

In Return You Will Bring

• Comfortable working with non-technical partners and customers – great communication and customer service skills
• Organizational skills—specifically, understand prioritization and ensure that time is spent delivering the most valuable items.
• Willingness to resolve repetitive problems while pursuing systematic handling and prevention
• Educated at a bachelor’s degree level in Business or Computer Science (or equivalent) or relevant work experience
• Familiarity with cloud-based services, platforms, and APIs, along with adept utilization of any API tools.
• Basic knowledge of coding for debugging purpose
• Knowledge of ITSM/ITIL and experience in ticketing tools like Jira, Service now etc. 

What’s In It for You? 

• Competitive salary + comprehensive benefits 
• Continuous development opportunities such as onsite training, meetups, conferences, and online training subscriptions