Senior Technical Support Engineer

Date:  Feb 17, 2024
Location: 

Mumbai, MH, IN, 400033

Company:  Cimpress India

IT Operations Specialist

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform is comprised of modular, multi-tenant services. Our businesses can choose the solutions that work for them or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back. Just last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more.

 

We encourage our engineers to think like an owner to continue to act small as we grow. Every team defines their own roadmaps and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble.

 

Job Overview:

We are looking for a highly skilled and experienced IT Operations Specialist with an exceptional focus on Microsoft Azure to join our dynamic team. The ideal candidate will play a pivotal role in maintaining, optimizing, and securing our cloud-based infrastructure, ensuring its reliability and scalability.

 

Key Responsibilities:

  • Azure Infrastructure Management:
    • Manage and monitor Microsoft Azure resources, including Microsoft Intune, Microsoft Azure, Apple Business Manager, and Microsoft Exchange.
    • Implement and optimize Azure infrastructure, ensuring high availability and performance.
    • Develop and implement service level agreement (SLA) standards.
  • Security and Compliance:
    • Implement security best practices and ensure that resources are compliant with industry standards and regulations.
    • Monitor and respond to security incidents and vulnerabilities, implementing necessary patches and updates.
    • Proficiency in handling malware, antivirus software, and endpoint security solutions.
  • Backup and Disaster Recovery:
    • Design and maintain backup and disaster recovery solutions using Backup and Site Recovery.
    • Conduct regular testing and drills to ensure data integrity and system recoverability.
  • Performance Optimization:
    • Plan and implement secure networks, computer systems, and application architectures.
    • Analyze system performance, identify bottlenecks, and implement optimization strategies to enhance Azure resource efficiency.
    • Monitor resource usage and cost management, optimizing resource allocation to control expenses.
    • Architect IT environments with redundancy, duplication, and security protection against various threats.
    • Manage IT infrastructure functions in on-site and off-site data centers and cloud environments.

 

 

  • Automation and Scripting:
    • Create and maintain automation scripts and workflows using PowerShell, CLI, or other scripting languages.
    • Implement proactive, preventive, and reactive maintenance measures.
  • Monitoring and Alerts:
    • Set up and manage monitoring tools and Application Insights to proactively identify issues and generate alerts.
    • Respond to alerts and incidents in a timely and effective manner.
    • Use technology systems to detect patterns of anomalous network and security behavior.
    • Monitor network infrastructure health and traffic flows, and provision resources for internal and external users.
    • Maintain logs for cyber-attacks on the organizational network and use threat assessment tools.
  • Documentation and Training:
    • Create and maintain documentation for infrastructure, procedures, and best practices.
    • Provide training and knowledge sharing to IT staff and end-users on relevant topics.
  • Additional Responsibilities:
    • License management for Microsoft/Adobe, application support, configurations, installations, and troubleshooting.
    • Managing software licensing and upgrades, and providing service desk support.
    • Collaborate with external partners, auditors, and consultants on risk management and regulatory compliance projects.
    • Manage help desk and ticketing systems, set up and authorize resources for new users, and handle identity and access management.
    • Manage security applications and assess technical controls.
    • Handle system management for multiple platforms and applications.
    • Capability in secure cloud computing platforms and expertise with security tools like CrowdStrike and PaloAlto.
    • Network management, including on-premises domain, DHCP reservations, DNS, etc.

 

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience in IT operations and system administration with a strong emphasis on Microsoft Azure.
  • Azure certifications such as Azure Administrator, Azure Developer, or Azure Solutions Architect are a plus.
  • Proficiency in scripting and automation using PowerShell, CLI, or similar technologies.
  • Strong understanding of cloud security principles and best practices.
  • Experience with Azure DevOps and CI/CD pipelines is a plus.
  • Excellent problem-solving skills and the ability to work well under pressure.
  • Strong communication and teamwork skills.

 

Why You'll Love Working Here:

Being at Cimpress means that you don't see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, were always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what were capable of. Some might call that a challenge; we just call it another great day at work.

 

Remote First-Culture:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently, we are enabled to hire remote team members in over 20 US states as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

 

 


Job Segment: Cloud, Technical Support Engineer, Technical Support, Developer, Testing, Technology, Engineering