Senior Technical Writer

Technical Writer/Senior Technical Writer

Your role will involve:

• Working with subject matter experts to obtain an in-depth understanding of products

• Producing easy-to-understand user documentation for user guides, tutorials, FAQs, online Help, and release notes

• Working with content in multiple formats including graphics, animation, and videos

• Reviewing and revising content to improve clarity and follow style guidelines

• Maintain existing content, working with experts to revalidate or update content

• Proactively identifying opportunities and methods for improving processes and tools

In return you will bring:

• Proven track record of producing concise, grammatically correct technical documentation and learning assets to aid product adoption and usage

• Familiarity with the Software Development Life Cycle and general software development. Experience using Confluence + Jira or other project management tools a plus

• Excellent interpersonal and relationship-building skills • A strong learning motivation and the ability to seek out and rapidly absorb complex technology domains

• Passion to thrive in a fast-paced, ever-changing environment and the ability to manage multiple projects simultaneously

• A proactive and open-minded attitude to resolving problems and delivering results.

• Strong attention to detail. Preferred qualifications: • Degree in English, Technical Writing, or a related field highly desirable.

• Strong English language skills demonstrating proficiency in technical communication
• An understanding of cloud computing, including cloud storage technologies.

• HTML and Photoshop or other image management skills

As a technical writer, you will ultimately impact the organization by producing easy-to-follow guides, tutorials and documentation that accelerate product adoption and significantly improves customers’ integration experience.